Frequently Asked Questions
Q. How long does it take to set up my account?
A. Once you've signed up and made the payment, your account is set up instantly. You'll receive an email with all your account details within minutes.
Q. Can I order multiple accounts?
A. Absolutely! You can order as many accounts as you need. Got a promo code? Feel free to use it on multiple orders if they are allowed to.
Q. Will Wexron Hosting help migrate my accounts?
A. Yes, we're here to assist. We'll migrate your cPanel or DirectAdmin accounts or restore your full account backup file at no extra cost.
Q. How long has Wexron Hosting been in business?
A. We've been operating as Wexron Hosting since 2022.
Q. Do you offer a money back guarantee?
A. Yes, we offer a 30-day money back guarantee on selected plans.
Q. What is your uptime guarantee?
A. Our uptime guarantee is 99.8%+. Check our server and network status at https://status.wexronhosting.com.
Q. Do you offer phone support?
A. Yes, we do offer support by phone, but it's limited. You can also reach us via tickets, WhatsApp, community groups, and other channels.
Q. What payment methods are accepted?
A. We accept Visa, MasterCard, Discover, American Express, PayPal, UPI, and other e-wallets. Payments are secure with SSL encryption.
Q. What are your hosting nameservers?
A. After payment, your nameservers and account details will be emailed to you instantly.
Q. Are you a web hosting reseller?
A. No, we lease servers from tier 1 data centers worldwide and manage our dedicated servers.
Q. Can I test your connection speed?
A. Sure, you can use the speed test tool provided by our data centers: http://proof.ovh.net/
Q. Will you place ads on my site?
A. No, we never place ads on your site.
Q. Where can I see control panel demos?
A. Check out our DirectAdmin demo.
Q. Can I host friends and family?
A. Yes, hosting friends and family is allowed.
Q. Are there hidden costs or setup fees?
A. No, there are no setup fees.
Q. How can I view my site while my domain propagates?
A. Your welcome email will include a temporary URL you can use until your domain propagates.
Q. Do you allow adult content?
A. No, we do not allow adult content.
Q. Do you allow nulled scripts?
A. No, nulled or copyright-infringing scripts are not allowed on our servers.
Q. Is SSH access included?
A. Yes, SSH access is included. Learn more at: (coming soon...)
Q. Is there an email sending limit?
A. Accounts are limited to 100 emails per domain per hour. No spam or bulk mail allowed.
Q. Do you allow remote database access?
A. Remote database access isn't supported on our shared/reseller plans.
Q. How long until my domain is active?
A. Once you change your domain's nameservers to Wexron Hosting's nameservers', it should be active within 24 hours or less.
Q. Can I resell space with my account?
A. No, shared hosting accounts can't be used for reselling. Consider our Reseller Hosting plans (coming soon...).
Q. What are the resource limits for your plans?
A. Check our current system resource limits mentioned on our knowledge base.
